Got Questions?
Browse our most frequently asked questions below. If you can’t find what you’re looking for, just get in touch and we’ll be happy to help.
GENERAL QUESTIONS
What makes you different from a regular social media agency?
We work exclusively with restaurants, takeaways, and food businesses. Every piece of content, every campaign, and every strategy we create is built specifically for the food and hospitality industry. We understand your customers, your quiet periods, your busy seasons, and what it takes to fill tables — a generic agency simply doesn't.
Do I have to sign a long-term contract?
No. All of our plans are monthly and you can cancel at any time with 30 days written notice. We don't believe in locking clients in — we'd rather keep you because you're seeing results.
Will I need to be involved day to day?
Not at all. Once we've had your onboarding call and you've approved your first batch of content, we handle everything from there. You'll be consulted on anything important but the day to day is completely taken care of.
Can I make changes to the content you create?
Absolutely. If something doesn't feel right or you want to tweak the wording, just let us know and we'll amend it before it goes out.
services question
What platforms do you manage?
We focus on Facebook and Instagram as these deliver the best results for restaurants. We also manage TikTok for clients who want video content — our in-house videographer produces Reels and short-form video that performs brilliantly on both TikTok and Instagram Reels.
Do you create all the images and content yourselves?
Yes. We create everything in house — from AI-generated food imagery and branded graphics to captions, hashtags, and campaign artwork. You can also provide your own photos if you have them and we'll incorporate those into your content too.
What happens if I want to run a last minute promotion?
Just get in touch and we'll get it sorted. Our team moves quickly and we can turn around content for a last minute offer, a sold-out notice, or a special event post without disrupting your regular content schedule.
How does the free ad spend work?
On our Growth and Full House plans we include a monthly ad spend allowance — £30 on Growth and £50 on Full House. This is money we put directly into boosting your posts and running targeted ads to local audiences on your behalf, at no extra cost to you.
Can you help with TikTok and Reels video content?
Yes. Our in-house videographer can come to your restaurant to shoot short-form video content for TikTok and Instagram Reels. This is available as an add-on to any plan. Just mention it on your consultation call and we'll put a package together for you.
Additional services
Do you build websites for restaurants?
Yes. We design clean, fast, and mobile-friendly websites built specifically for restaurants. Every site we build includes your menu, booking integrations, and a look that matches your brand. A great website works hand in hand with your social media — turning visitors into bookings rather than losing them to a competitor with a better site.
What is SEO and do I need it?
SEO stands for Search Engine Optimisation. In simple terms it means making sure your restaurant shows up on Google when local people search for somewhere to eat. If someone types "best Indian restaurant in [your town]" and you're not appearing, you're losing customers every single day. We optimise your website and online presence so Google sends the right people straight to you.
How long does a new website take to build?
Most restaurant websites are completed within two to three weeks depending on the complexity and how quickly we receive your content, images, and branding. We'll give you a clear timeline before any work begins.
Can you update my existing website rather than build a new one?
Yes. If your current website just needs refreshing, updating, or improving rather than a full rebuild, we can work with what you already have. Get in touch and we'll take a look and advise you on the best approach.
Do you manage Google Business profiles?
Yes. Your Google Business profile is one of the most powerful free tools available to any restaurant. We set it up, keep it updated, and make sure your photos, opening hours, menu, and reviews are always accurate and working hard for you.